Frequently Asked Questions (FAQs)
Welcome to the Softrix Devhub FAQ section. Here you'll find answers to the most common questions related to buying, selling, licensing, payments, and more.
🔹Buyers
1. How do I purchase a script on Softrix Devhub?
Browse our marketplace, choose your desired item, click “Buy Now,” and complete your secure payment.
2. Can I use a script in more than one project?
Only if the item includes an Extended License. Standard licenses are valid for one project per purchase.
3. What if the item I bought doesn’t work?
Contact the seller first. If they can’t resolve the issue, email us at ask@softrix.io within 7 days for further support.
🔹 Accounts & Payments
1. What payment methods are supported?
We accept major credit cards and secure payment processors. More options may be added in the future.
2. How do I top up my wallet?
Visit your Wallet page, enter the amount you wish to add, and complete the payment securely.
3. Can I request a refund?
Refunds are available only in specific cases. Please read our Refund Policy for more details.
🔹 Technical Questions
1. Will I receive support for purchased items?
Support depends on the seller and is listed on the product page. Some items include limited support.
2. What should I do if I discover a bug or issue?
First contact the seller. If unresolved, report the problem to ask@softrix.io with as much detail as possible.
3. Are the scripts compatible with all hosting providers?
Most scripts work on standard shared or VPS hosting. Always check the item’s server requirements before purchasing.
If you have a question not listed here, feel free to contact us at ask@softrix.io — we're happy to help!